Returns & Refunds

Returns and refunds

Change of mind: We do not offer voluntary returns, exchanges or refunds when you change your mind, except where the law gives you a right to cancel.

Faulty, damaged or incorrect items: Email support@doodleafterdark.com with your order number and details of the issue. Photos can help us investigate.

Your legal rights: Nothing in this policy limits rights that cannot legally be excluded.

UK cancellation rights

For eligible UK online purchases, you may cancel within 14 days of receiving your goods. You then have another 14 days to return them. A standard design does not become personalised simply because it is printed after an order is placed.

Qualifying refunds include the standard outbound delivery charge. Additional delivery upgrades are excluded. We may deduct for diminished value caused by handling beyond what is necessary to inspect the goods. Refunds are processed within the timeframe required by law.

How to request help or a return

Email support@doodleafterdark.com with your order number and request. Contact us for return instructions before posting anything. This does not make your statutory rights conditional on our approval.

Return condition

Where a return is accepted or legally required, send the item back in the condition received and package it securely. You are responsible for return postage unless the item is faulty, damaged, incorrect, or the law requires us to cover it.

Refund timing

Approved refunds are sent to the original payment method. Banks and payment providers may take additional time to show the credit.

Contact

Email support@doodleafterdark.com.